Refund policy

Return & Refund Policy

Last updated: July 2026

Thank you for shopping with Xinhfd. We want you to be satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all accessories, manuals, and tags (if applicable).
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable digital products
Personalized or custom-made items
Clearance or final sale items
Perishable goods (if applicable)
Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing usually takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

If the return is due to:

A defective, damaged, or incorrect item, we will cover the return shipping costs.
Customer preference (such as ordering the wrong size, color, or changing your mind), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.