Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our products, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I change or cancel my order?
We process orders quickly. If you need to modify or cancel your order, please contact us within 12 hours of placing your order.
Once an order has entered processing or has been shipped, we may not be able to make changes.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation email.
If you do not receive it within a few minutes, please check your spam or junk folder.
Shipping
Where do you ship?
We currently ship only within the United States.
At this time, we do not offer international shipping.
How long does shipping take?
- Order Processing: 1–3 business days
- Estimated Delivery: 5–10 business days
Please note that shipping times may vary during holidays or due to carrier delays.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 48 hours to become active.
My tracking hasn't updated.
Tracking updates depend on the shipping carrier.
Sometimes tracking may remain unchanged for 24–48 hours while the package is in transit.
If there has been no update for more than 5 business days, please contact us.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery.
Items must be:
- Unused
- In original condition
- In original packaging
How do I request a return?
Please email our customer support with:
- Your order number
- Reason for return
- Photos (if applicable)
Our team will provide return instructions.
When will I receive my refund?
After we receive and inspect your returned item, refunds are typically processed within 5–10 business days to your original payment method.
Payments
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Is my payment secure?
Yes.
Our checkout uses industry-standard SSL encryption to protect your payment and personal information.
Products
The item I want is out of stock.
Some popular items sell out quickly.
If an item is unavailable, please check back later as we regularly restock selected products.
Will the product look exactly like the photos?
We strive to display our products as accurately as possible.
However, slight differences in color may occur due to monitor settings and lighting conditions.
Customer Support
How do I contact customer service?
You can reach us by email at:
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
We typically respond within 24 hours.
I entered the wrong shipping address.
Please contact us immediately.
If your order has not yet been shipped, we will do our best to update the shipping address.
Once an order has been dispatched, we may not be able to make any changes.
What if my package is lost or damaged?
If your package is lost, arrives damaged, or you experience any delivery issues, please contact us within 7 days of the expected delivery date.
We'll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Still Need Help?
If your question isn't answered here, our customer support team is happy to help.
📧 Email: xjxshangmao@163.com
🕒 Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)